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|Founded in 1962 and recognized industry-wide for outstanding customer service, FFR-DSI is a leading supplier of high-impact merchandising systems and accessories to all retailing segments, including: brand marketers, agencies, display companies, printers, supermarkets and other food retailing formats.|
Our extensive FFR-DSI YELLOW PAGES® Catalog features the best in visual merchandising solutions for retailers and display providers of all types, designed to:
- Increase sales
- Drive loss prevention results
- Create awareness
- Strengthen brand identity
- Improve category management
- Maximize space and labor efficiency
- Support excellence in visual merchandising
Our products include: sign holders, merchandising systems, literature holders, shelf-edge labeling systems, display hardware and components, ceiling display systems, banner hangers, and a variety of product merchandisers including merchandising strips and display hooks. Our "fresh" line consists of solutions for bakery, deli, floral, food service, meat, non-perishable, produce and seafood merchandising.
Our 300+ associates serve you from facilities throughout the world:
257,000 ft2 headquarters in Twinsburg, Ohio
125,000 ft2 facility in Florence, Kentucky
Sales, service, and distribution facilities in Shenzhen and Shanghai, China
Regional offices and distribution centers throughout the United States
FFR-DSI’s primary areas of expertise include product design and engineering, plan-o-gram and set design, global manufacturing and fulfillment, as well as customer service.
Custom Design & Engineering: Our team of in-house engineers design nearly 300 new products each year, and have been awarded nearly 100 patents. Focused on meeting your objectives, our team of experienced designers and engineers use state-of-the-art CAD software, finite element analysis, and rapid prototyping to create innovative merchandising products. FFR-DSI will design a merchandising solution, manage production, and ship your custom program to your specifications.
Plan-o-gram and Set Design: Our staff of designers and prototype engineers also work with you to create a Total Retail Solution® in our hands-on Design Centers. Our unique Centers allow you to test your concepts in a secure store environment, develop new product and concept solutions in collaboration with our team, and experiment to develop an impactful plan-o-gram and set design without disturbing your store.
Manufacturing & Fulfillment: Based on the specific application, our production experts identify the best resources to meet our customers’ needs for quality, price and delivery. Our primary manufacturing processes include plastics molding, fabrication, die-cutting, metal/wire fabrication, and wood fabrication. In addition to production management, FFR-DSI also provides custom cutting of finished goods; custom bagging, kitting and fulfillment of components and merchandising kits; and inventory and warehousing of more than 10,000 different custom and stock merchandising products.
Customer Service: We are dedicated to achieving one goal: "Flawless Customer Service." FFR-DSI is here to provide what you need, when you need it, every time, with the quality you expect. We offer free product samples so you can test our solutions before you place your order. We’ll ship your order when you need it, even the same day for in-stock items. We’ll package your order any way you need it, in bags of a specified quantity or in kits with other products. And if we don’t have what you need, we’ll design and deliver the ideal solution quickly. With nearly thirty customer support personnel, we’re here to provide outstanding service before and after the sale.
According to a customer satisfaction survey conducted by an independent research firm:
Ninety-seven percent (97%) of customers surveyed said they would refer FFR-DSI to others
Ninety-six percent (96%) of customers said FFR-DSI exceeded their delivery expectations
On a scale of 1 to 5, FFR-DSI received a customer satisfaction rating of 4.6
We’re proud to know that our customers think highly of our company – we’ll continue working hard to exceed your expectations and provide flawless customer support in all areas.
FFR-DSI Sustainability Mission: FFR-DSI is committed to raising employee awareness of the impact of our decisions by promoting the implementation of positive environmental initiatives which support sustainability. Our programs focus primarily on three areas—products, facilities and measurement—and include using recycled materials, incorporating renewable and biodegradable product materials, reducing product scrap, implementing facility recycling, reuse programs and energy-efficient lighting, and measuring carbon dioxide and corrugated use reduction.